How can we help you?
Have questions about store snapshots, surgical restores, or cross-store migrations? Our dedicated Shopify backup engineers are standing by.
Email Support
Direct access to our core backup engineering team.
support@storecrafty.comIn-App Admin Support
Priority support directly inside your Shopify Admin dashboard.
Open App DashboardKnowledge Base & FAQ
Self-serve guide for snapshots, restores, and SC-code sharing.
Read FAQ GuidesSend Us a Direct Message
Fill out the form below and a backup engineer will respond to your email shortly.
Frequently Asked Support Questions
How fast do restores process?
Restores begin immediately upon confirmation. Smaller catalogs (1,000 items) restore in under 60 seconds, while large catalogs stream continuously in the background with zero storefront downtime.
Will backups slow down my Shopify store?
Never. StoreCrafty connects exclusively via Shopify's GraphQL Admin API asynchronously. Zero scripts or tracking code are injected into your storefront theme.
Can I transfer a snapshot to another store?
Yes! Every snapshot generates a unique 8-character SC-Code (e.g., SC-7F3A-K2). You can enter this code in any other store with StoreCrafty installed to clone resources instantly.
How do I cancel my subscription?
Subscriptions are handled directly by Shopify. You can upgrade, downgrade, or cancel with 1 click anytime from your Shopify Admin under Settings > Apps and Sales Channels.